Had an Onkyo AV receiver for a while now. Always been pleased with it and when I got it the reviews were always very good. However, over the last couple of weeks it would occasionally have no sound. Switching off at the mains cured it for a while but then it would do the same thing. Until yesterday when that "fix" stopped working. Had to resort to listening through the TV and how rubbish does that sound! Tried all the usual alternative fixes like giving it a slap but to no avail.
Started looking for a replacement and the Sony 1050 seemed to be the best option for what I was prepared to pay. Thought I would have a look on the Onkyo site to see if it was a known problem with a cure or if a repair was possible. At this point I found a page saying that some units had a faulty chip and were eligible for a cash back (towards another product) or repair. Just enter the serial number to check. So after some crawling on the floor with a torch to get the serial number and preparing myself for disappointment I add the number and hit enter. My device was affected so I can get it repaired! Thought about the cash back but their recent products haven't been getting glowing reviews. They will pay for postage which is good too.
The reason for this post is that it is worth checking if something breaks to see if it is a known problem. We had a similar thing with a kettle. I boiled the kettle, lifted it up and the handle fell off! Yep, boiling water went everywhere but luckily not on me. Got a replacement but have been scared to us it. A kenwood kettle did the same and even though it was out of guarantee they replaced it. A polite enquiry email often works rather than a Mr Annoyed one.
The only issue with the receiver is I have to deal with that in the photo! I'm a bit OCD with cable management and ignored this as it was out of the way. So now I will rationalise the network cables and just use a switch and see if anything else can be made redundant.
Started looking for a replacement and the Sony 1050 seemed to be the best option for what I was prepared to pay. Thought I would have a look on the Onkyo site to see if it was a known problem with a cure or if a repair was possible. At this point I found a page saying that some units had a faulty chip and were eligible for a cash back (towards another product) or repair. Just enter the serial number to check. So after some crawling on the floor with a torch to get the serial number and preparing myself for disappointment I add the number and hit enter. My device was affected so I can get it repaired! Thought about the cash back but their recent products haven't been getting glowing reviews. They will pay for postage which is good too.
The reason for this post is that it is worth checking if something breaks to see if it is a known problem. We had a similar thing with a kettle. I boiled the kettle, lifted it up and the handle fell off! Yep, boiling water went everywhere but luckily not on me. Got a replacement but have been scared to us it. A kenwood kettle did the same and even though it was out of guarantee they replaced it. A polite enquiry email often works rather than a Mr Annoyed one.
The only issue with the receiver is I have to deal with that in the photo! I'm a bit OCD with cable management and ignored this as it was out of the way. So now I will rationalise the network cables and just use a switch and see if anything else can be made redundant.
