Mouse problems? Logitech Customer Support FTW!

tousledmonkey31

NRU Member
3 Jun 2013
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Bonn, Germany
Hi guys,

just to let you guys know (and I heard that chriskrass has a similar problem, I just dont know if he has Logitech):

My mouse (Logitech G400) had repeated dropouts (sounded like I disconnected the USB and it didnt move for about 5 seconds which made me easy prey for snipers haha) and after troubleshooting (Logitech's requirement is connecting the mouse to another PC where the failure could be reproduced) I called customer service.

They have a 3 year warranty after production date - and I just had to take photos of the mouse and the serial number at the bottom. As they dont provide repair service they send me a new one - unfortunately the G400 is not produced anymore so they have to send me the new model G400S - for free!

Hope this helps anyone of you who has a problem with Logitech.
 

chriskrass

NRU Member
17 Mar 2012
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WINNENDEN GERMANY
AW: Mouse problems? Logitech Customer Support FTW!

Ya lucky Monkey :)
indeed same Problem here,i installed the mouse a few days before,but the bigger problem is i have had the mouse since 2 years as a Substitut in my cabinet,warranty expited :(
 

SCAR-H

NRU Member
20 Oct 2012
2,273
430
143
Too paranoid to tell it :P
Lolz im said in several computer/keyboard&mouse threads i use very old Logitech wireless mouse and cheap 12€ keyboard (Its new becouse my old one did not like Vodka and orange juice :) ) and i think latest coolest keyboard or mouse dont make good players. I have only my go & kick ass -attitude and cheap basic equipment :p
 

General_Misery

NRU Member
15 Mar 2012
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Halmstad - Sweden
I used to use Logitech stuff but switched to other brands after repeated problems, mainly drivers and incompatibility. The Razer Deathadder mouse is really good, can't blame that one for my pathetic performance in battle :D
 

Sweney

NRU Member
15 Mar 2012
845
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Maine
I'm still on a$40 cooler master sentinel advanced mouse.but what game are you playing that u have input lag.I know I Suffer from it in bf4 at times but it comes out of it.

- - - Updated - - -

It sends to be a known problem in the game
 

tousledmonkey31

NRU Member
3 Jun 2013
203
89
28
35
Bonn, Germany
Oh that was a general problem, even in this crazy egoshooter "windows 7" where you play an arrow :D

I have a brand new G500s
same prob...

Go for the customer service :D worth a try!

The Deathadder is really nice and light

Yeah I actually was hoping for my mouse to give me a reason to buy a new one ;) but I heard of Roccat, seems similar to razer. Well, I'll have to use my new g400s until it breaks :)
 

Steffos666

NRU Member
16 Oct 2012
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Köln
but I heard of Roccat, seems similar to razer. Well, I'll have to use my new g400s until it breaks :)

get a Roccat ;) its german quality work i think its actually the only company that produces mice in germany :D

I have one of those crappy Mad Rat(5???) mice.
Every time i lift the mouse to get it back into the middle of the desk it makes crazy shit and i make 720 degree circles on the battlefield or only y or x axis is still working ^^