Disconnection On Our Server

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NRU Heed
we all know we are having this problem for month now. some weeks it was nearly solved but since some days, we have nearly each day this kind of problem.

all players are getting a disconnetion and if you will join again, the server is not listed in battlelog anymore. but we can see the server still running in our server console so it is NOT crashed. its still a EA issue what results in this problem.

yesterday i opend again a ticket to our hoster and asked if they have any solution for the problem and this ist the answer.


daran können wir leider nichts ändern. Das ist ein Problem zwischen dem EA-Masterserver und Punkbuster. Wenn Punkbuster die Verbindung zu diesem verliert, werden die Spieler vom Server gekickt.
Nach ein paar Minuten erscheint der Server dann auch wieder im Battlelog. Sollte das nicht der Fall sein, kann man den Server über das Webinterface. Das beschleunigt die Sache etwas. Sollte auch das nicht bringen, hat der Masterserver ein Problem. Da hilft dann nur warten.

mit freundlichen Grüßen

Ihr 4Players-Support,
Robert Knott

4Players GmbH
Deelbögenkamp 4c
22297 Hamburg

Phillip Schuster, Hans Ippisch, Rainer Rosenbusch
Amtsgericht Hamburg HRB 97615

12.01.2018 11:40 - Sascha Hoyer schrieb:
Hallo zusammen,

wir haben seit Wochen auf unserem Server folgendes Problem.

Der Server läuft und auf einmal verlieren alle Spieler die Connection.

[20:50:11] xxxSkillex verließ den Server..
[20:50:11] lllRonIV_669lll verließ den Server..
[20:50:11] -TW-Gunny verließ den Server..
[20:50:11] UBB-Lanzer verließ den Server..
[20:50:11] Hoppermine1993 verließ den Server..
[20:50:06] AdKats > Hoppermine1993 left from RU [Player Successfully Populated Server]
[20:50:06] AdKats > Say > Langula-1998 > Hoppermine1993 left from RU [Player Successfully Populated Server]
[20:50:11] Jandelta98 verließ den Server..
[20:50:12] 1D_MARK_IV verließ den Server..
[20:50:12] ErmachkovAE verließ den Server..
[20:50:12] DX-Pig verließ den Server..
[20:50:12] Critical_Dexu verließ den Server..
[20:50:12] Whee1erzZ verließ den Server..
[20:50:12] Langula-1998 verließ den Server..
[20:50:12] Oden614 verließ den Server..
[20:50:06] AdKats > Critical_Dexu left from US [Kill Player (Repeat Kill)]
[20:50:06] AdKats > Say > Langula-1998 > Critical_Dexu left from US [Kill Player (Repeat Kill)]
[20:50:12] Tadduck verließ den Server..
[20:50:12] Wiese0815 verließ den Server..
[20:50:12] Ali_yasar16 verließ den Server..
[20:50:12] Lonkey95 verließ den Server..
[20:50:12] Po_DRblV verließ den Server..
[20:50:12] 223Lars verließ den Server..
[20:50:12] oldkon verließ den Server..
[20:50:12] Webby0815 verließ den Server..
[20:50:12] Akha82 verließ den Server..
[20:50:12] hogpc205 verließ den Server..
[20:50:12] spiellberg verließ den Server..
[20:50:12] K4tGod verließ den Server..
[20:50:12] RAvenStriker24 verließ den Server..
[20:50:12] Lokator2233 verließ den Server..
[20:50:12] Matthewspac verließ den Server..
[20:50:12] Jagojag00 verließ den Server..
[20:50:12] Reseter_02 verließ den Server..
[20:50:12] xXWurmieXx verließ den Server..
[20:50:12] DwainPipeUK verließ den Server..
[20:50:12] hogpc204 verließ den Server..
[20:50:12] daw3d verließ den Server..
[20:50:12] Snorlax_199 verließ den Server..
[20:50:12] BLACK-TANGA verließ den Server..
[20:50:12] TH3MADM4X verließ den Server..
[20:50:12] adhamelzamel1 verließ den Server..
[20:50:12] Heinzruhr187 verließ den Server..
[20:50:06] AdKats > Heinzruhr187 stopped spectating.
[20:50:12] BademasterPauli verließ den Server..
[20:50:13] Jacquouille-pls verließ den Server..
[20:50:13] Tnnator2003 verließ den Server..
[20:50:13] Montmirail_pls verließ den Server..
[20:50:13] kuecken123456 verließ den Server..
[20:50:13] xxxegeregexxx verließ den Server..
[20:50:13] BF_Morpheus verließ den Server..
[20:50:13] akahiann verließ den Server..
[20:50:13] Homerjay001 verließ den Server..
[20:50:13] Fooffingear verließ den Server..
[20:54:41] AdKats > SpamBot Say > If you like this Server, please donate on our Website to pay the monthly Server bills.

Laut Procon ist der Server aber immer noch da und läuft. Nur er ist nicht mehr in Battlelog gelistet und dort dann erst wieder nach einiger Zeit ( 20-30 Minuten ) aufgelistet.
Auch ein Restart bringt nix, der Server erscheint dann trotzdem erst nach einiger Zeit wieder im Battlelog.

Kann man da irgendwas in den Logs erkennen woran das liegen könnte? So ist das aktuell kaum mehr spielbar da der Server Schwierigkeiten bekommt genug Spieler zu erhalten.

Bitte um Info hierzu.

Viele Grüße
Sascha Hoyer

i will translate the importend part:

they can´t do anything against this problem because its still a issue between the EA masterserver and punkbuster. punkbuster is loosing the connection to the masterserver and with that, all players getting a disconnection. with that the server also disapeared in battlelog. after some minutes it will be relisted.

you can see also that it is a EA issue when you compared the EA issue report on this site:
EA aktuelle Störungen und Probleme | Alle Störungen
there will be also a issue spike in this graph when we have the problems.

so thanks to EA that we can do nothing against this....

other problem is, that we try to get the server back into battllelog, we serveradmins mostly doing a server hard reset. this means the server also lost some of the balancer setup because its starting in the basic settings again. so the balancer is not running in the mode our server is running normaly and player get belanced in a unnormal way.

i know its annoying but we can´t be there at any time to resetup all settings. normaly some of us have a look at this and doing the setup again so all is running in a normal way again.
EA - fuckheads, we're used to it ^^
I hope they WON'T make a new patch cuz they will only screw it even more, we won't be even able to connect to the server at all....nowadays you pay a fortune for games which aren't stable at all, back in the day we were able to play cracked games and had less issues than nowadays...sad
true but a patch will not help in this case. its more the server structure EA is running nowadays. its all running with rented / contracted serverclouds. you can read about this problems also in BF1, FIFA or Star Wars Battlegound.
just switched down the server to 48 player to see if there is any advantage against the connection losts....

If it's the master server from EA disconnecting from the punkbuster servers there should be no advantage - but hey a try it is worth off course
LOL took me some time to work out what the picture was about until you read the chat :)

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